Case 1: Money has been deducted after recharge but no record of money’s arriving at Toppgo account.
If you recharge by PayPal, Alipay, WeChat, the funds will be credited into account within 1~60 minutes.Please check whether there is the funds later.If not arriving at the account 1 hours later, please contact customer service staff and provide recharge time, recharge method, recharge account (Alipay account name, Paypal registered mail), the amount of recharge, recharge times and trading order number to deal with the problem after verifying.At the same time,you can also send the mail receives from the third-party platform about recharging successfully to service@Toppgo.com mail, in order to check for you!
Case 2: If money in PayPal has been deducted after recharge but it reminds that PAYPAL deposit has been frozen choosing immediate payment, Funds has been transferred to frozen account waiting for bank’s audit
PayPal is auditing risk in this fund in this case .Audit will be completed generally within 24 hours .The fund will arrive at your Toppgo after passing the audit, If not passing the audit ,the money will be refunded to your prepaid account. Please be patient. If particularly anxious ,you can also contact PayPal customer service staff to verify.
Case 3: If money in PayPal has been deducted after recharge but it reminds that PAYPAL deposit has been frozen choosing recharge by economic cheque. Funds has been transferred to frozen account waiting for bank’s audit"
In this case ,you choose electronic cheque to recharge . Paypal needs 3-7 working days to settle accounts with banks.After the settlement, the fund will arrive at your Toppgo account. Please be patient, if particularly anxious ,you can also contact PayPal customer service staff to verify.